https://support.cdgengie.com/hc/en-us 2025-11-25T03:20:33Z https://support.cdgengie.com/hc/en-us/articles/15554520965145-How-do-I-use-the-EV-charger 2024-11-19T09:32:08Z https://support.cdgengie.com/hc/en-us/articles/15556027896985-There-are-multiple-chargers-at-this-carpark-How-do-I-identify-the-charger-I-am-using 2023-03-02T08:36:25Z https://support.cdgengie.com/hc/en-us/articles/15558749284377-What-is-the-E-stop-button-for 2024-11-19T02:41:36Z https://support.cdgengie.com/hc/en-us/articles/15558803574169-What-should-I-do-if-the-charger-stopped-charging-while-in-session 2024-11-19T02:38:50Z https://support.cdgengie.com/hc/en-us/articles/15558832743065-Why-does-the-App-show-that-my-vehicle-is-still-charging-when-I-have-already-stopped-charge 2024-11-19T02:36:21Z https://support.cdgengie.com/hc/en-us/articles/15558837163289-Why-is-my-EV-not-charging-even-though-I-connected-the-charging-gun-into-my-EV-and-clicked-start-charging-on-the-App 2024-11-19T02:37:03Z https://support.cdgengie.com/hc/en-us/articles/15559432213401-Why-is-there-a-difference-between-the-energy-amount-displayed-on-my-EV-panel-and-on-the-CDG-ENGIE-App-after-I-stopped-charging 2025-11-18T08:04:15Z https://support.cdgengie.com/hc/en-us/articles/15559531759769-What-should-I-do-when-I-am-unable-to-unplug-the-charging-gun-from-my-EV-after-I-have-finished-charging 2023-11-24T07:02:00Z https://support.cdgengie.com/hc/en-us/articles/15559533988633-Can-I-unplug-the-charging-gun-in-the-midst-of-charging 2023-03-07T07:00:24Z https://support.cdgengie.com/hc/en-us/articles/15559556665497-What-should-I-do-if-there-is-another-EV-charging-at-the-charger-that-I-wish-to-use 2023-02-15T09:02:31Z https://support.cdgengie.com/hc/en-us/articles/15559589764633-Why-is-there-a-discrepancy-between-my-EV-charging-rate-and-the-rate-shown-on-CDG-ENGIE-App 2025-11-18T08:02:40Z https://support.cdgengie.com/hc/en-us/articles/15559599014553-Will-my-EV-ever-overcharge 2023-03-02T07:02:43Z https://support.cdgengie.com/hc/en-us/articles/15559833183769-What-do-I-do-if-the-charger-is-not-working-or-damaged 2024-11-19T02:17:23Z https://support.cdgengie.com/hc/en-us/articles/15560028063001-How-do-I-download-the-App 2025-11-18T07:57:06Z https://support.cdgengie.com/hc/en-us/articles/15560092198041-Do-I-need-to-register-to-use-the-App 2024-11-19T09:10:48Z https://support.cdgengie.com/hc/en-us/articles/15560127540889-Can-I-still-use-the-EV-charging-stations-without-registration 2024-11-19T09:10:26Z https://support.cdgengie.com/hc/en-us/articles/15560137914521-What-do-I-need-to-register-for-an-account 2024-11-19T09:09:40Z https://support.cdgengie.com/hc/en-us/articles/15560170839577-How-do-I-register-for-CDG-ENGIE-App 2025-11-18T07:45:12Z https://support.cdgengie.com/hc/en-us/articles/15560189810073-Are-there-any-specific-password-requirements 2024-11-19T09:08:29Z https://support.cdgengie.com/hc/en-us/articles/15560226088601-What-should-I-do-if-I-forgot-my-password 2023-03-02T06:24:02Z https://support.cdgengie.com/hc/en-us/articles/15989682826393-Do-I-need-to-pay-for-parking-fees-on-top-of-my-charging-fees 2023-03-02T06:20:38Z https://support.cdgengie.com/hc/en-us/articles/15989836695705-How-do-I-make-payment-for-my-charging-session 2025-11-18T07:53:08Z https://support.cdgengie.com/hc/en-us/articles/15990440768665-What-kind-of-payments-methods-are-accepted 2025-03-18T04:27:53Z https://support.cdgengie.com/hc/en-us/articles/15990520794393-How-are-my-charging-fees-calculated 2025-11-18T06:37:11Z https://support.cdgengie.com/hc/en-us/articles/15990737789721-How-will-my-charging-transaction-appear-on-my-bank-statement 2025-11-18T06:33:55Z https://support.cdgengie.com/hc/en-us/articles/15993287747481-Contact-Us 2023-02-27T07:53:36Z https://support.cdgengie.com/hc/en-us/articles/16086753895321-How-do-I-view-my-charging-history 2025-11-18T07:49:43Z https://support.cdgengie.com/hc/en-us/articles/16316500028441-Do-I-have-to-pay-subscription-fees-when-I-register-for-an-account 2023-03-08T06:23:25Z https://support.cdgengie.com/hc/en-us/articles/17045546200857-How-much-rewards-cashback-do-I-enjoy-on-my-EV-charging-if-I-pay-with-UOB-EVOL-Card-or-UOB-One-Credit-Card 2025-07-03T02:21:38Z https://support.cdgengie.com/hc/en-us/articles/22006148765209-Why-is-there-a-pre-authorization-amount-on-my-payment-card 2025-06-03T06:23:05Z https://support.cdgengie.com/hc/en-us/articles/22631437694361-How-can-I-redeem-a-redemption-code-on-the-CDG-ENGIE-app 2025-11-18T07:46:59Z https://support.cdgengie.com/hc/en-us/articles/22651443335449-What-is-the-MCC-for-EV-Charging 2024-10-23T07:27:15Z https://support.cdgengie.com/hc/en-us/articles/22738832319385-What-precautions-should-EV-drivers-take-when-using-charging-stations-during-adverse-weather-or-in-unsafe-conditions 2024-11-21T02:56:55Z https://support.cdgengie.com/hc/en-us/articles/23449379040025-Unable-to-see-charger-locations-that-could-previously-be-seen 2023-11-27T00:46:48Z https://support.cdgengie.com/hc/en-us/articles/23589514762009-Do-I-have-to-bring-my-own-charging-cable-along-when-charging-in-Malaysia 2023-10-05T08:46:00Z https://support.cdgengie.com/hc/en-us/articles/23589707778713-Do-I-need-to-log-in-to-my-CDG-ENGIE-account-to-use-the-roaming-chargers 2024-01-08T02:50:07Z https://support.cdgengie.com/hc/en-us/articles/23589810919065-Who-should-I-reach-out-to-if-I-encounter-charging-issues-in-Malaysia 2024-08-23T23:39:52Z https://support.cdgengie.com/hc/en-us/articles/23589994923289-Do-I-have-the-option-to-choose-the-currency-to-pay-with-when-I-charge-in-Malaysia-using-CDG-ENGIE-EV-Charing-App 2024-11-19T08:31:14Z https://support.cdgengie.com/hc/en-us/articles/23590441621145-What-are-the-charging-rates-in-Malaysia 2023-10-05T08:43:59Z https://support.cdgengie.com/hc/en-us/articles/23673180961689-How-will-I-get-billed-for-my-cross-border-charging 2024-11-19T08:30:14Z https://support.cdgengie.com/hc/en-us/articles/23680896435225-Where-are-the-chargers-in-Malaysia-that-I-can-start-charging 2024-08-23T17:53:22Z https://support.cdgengie.com/hc/en-us/articles/23692730606745-How-does-cross-border-charging-work 2023-10-05T08:42:53Z https://support.cdgengie.com/hc/en-us/articles/23956425248665-Charger-unable-to-unplug 2023-12-05T03:19:12Z https://support.cdgengie.com/hc/en-us/articles/23956686987161-Unable-to-start-charge 2023-12-05T03:18:32Z https://support.cdgengie.com/hc/en-us/articles/23958377377305-Why-does-the-App-show-that-my-vehicle-is-still-charging-when-I-have-already-stopped-charge-Unable-to-stop-charge 2024-11-19T02:19:49Z https://support.cdgengie.com/hc/en-us/articles/26258890502425-Why-is-the-charging-slower-than-the-kWh-shown-on-the-charger-application 2025-06-30T07:47:22Z https://support.cdgengie.com/hc/en-us/articles/26863455959321-What-should-I-do-if-the-charger-trips 2025-11-18T08:29:31Z https://support.cdgengie.com/hc/en-us/articles/52541123059865-Why-is-there-a-price-change 2025-11-18T06:53:48Z https://support.cdgengie.com/hc/en-us/articles/52541785040921-Do-I-need-these-new-features-and-app-updates 2025-11-25T03:19:23Z https://support.cdgengie.com/hc/en-us/articles/52736540921497-Why-do-I-need-to-update-to-the-latest-phone-version 2025-11-25T03:20:33Z https://support.cdgengie.com/hc/en-us/sections/15553481749017-EV-Charging-Roaming 2024-11-19T08:31:14Z https://support.cdgengie.com/hc/en-us/sections/15553510413337-Mobile-App 2025-11-25T03:20:33Z https://support.cdgengie.com/hc/en-us/sections/15553575409817-Charging-Matters 2025-11-18T08:46:41Z https://support.cdgengie.com/hc/en-us/sections/15553588007961-Account-Registration 2025-11-18T07:45:12Z https://support.cdgengie.com/hc/en-us/sections/15601521669273-Contact-us 2023-02-27T07:53:36Z https://support.cdgengie.com/hc/en-us/sections/15978108769177-Payments 2025-11-18T07:53:08Z https://support.cdgengie.com/hc/en-us/categories/15552934510873-Frequently-Asked-Questions 2025-11-25T03:20:33Z