Charging Matters
- What should I do if the charger trips?
- Why is the charging slower than the kWh shown on the charger/application?
- Why is the amount of kWh charged viewed from my vehicle different from that shown in the application?
- Why does the App show that my vehicle is still charging when I have already stopped charge? (Unable to stop charge)
- Unable to start charge
- Charger unable to unplug
Payments
- What is the MCC for EV Charging?
- How can I redeem a redemption code on the CDG ENGIE EV Charging app?
- Why is there a pre-authorization amount on my payment card?
- How much rewards/cashback do I enjoy on my EV charging if I pay with UOB EVOL Card or UOB One Credit Card?
- How do I view my charging history?
- How is my charging transactions bill reflected in my bank statement?
Account & Registration
- Do I have to pay subscription fees when I register for an account?
- What should I do if I forgot my password?
- What should I do if I do not receive an account verification email?
- How do I register for CDG ENGIE EV Charging App?
- Are there any specific password requirements?
- What do I need to register for an account?
Mobile App
EV Charging Roaming
- How does cross-border charging work?
- Where are the chargers in Malaysia that I can start charging?
- How will I get billed for my cross-border charging
- What are the charging rates in Malaysia?
- Do I have the option to choose the currency to pay with when I charge in Malaysia using CDG ENGIE EV Charing App?
- Who should I reach out to if I encounter charging issues in Malaysia?